Transformers and Rectifiers (India) Limited (“Company”, “we”, “our”, or “us”) operates the FSR Connect mobile application and related web-based platform (collectively referred to as the “Application” or “Service”).
This Privacy Policy explains how we collect, use, store, and protect information when you use the FSR Connect mobile application. By installing or using the application, you agree to the practices described in this policy.
1. Information We Collect
1.1 Personal Information
We may collect the following information to identify and authenticate users:
- Full Name
- Employee ID
- Email Address
- Phone Number
- User Role (Engineer, Supervisor, Admin)
This information is required for secure login, role-based access, and operational control.
1.2 Work & Operational Information
The application collects work-related data necessary for field service execution, including:
- Daily attendance records
- Task start and end time
- Assigned work orders
- Work order site details
- Daily progress reports
- Order-wise expense details and submissions
- Leave and Compensatory Off (COFF) applications and approvals
1.3 Location Information
FSR Connect collects location data to support field service operations, including verifying engineer presence at job sites, tracking task execution accuracy, and improving operational transparency.
1.4 Device & Usage Information
We may automatically collect limited technical information such as:
- Device type and operating system
- App usage logs
- Date and time of access
This data is used for performance monitoring, security, and troubleshooting.
2. How We Use Your Information
- Authenticate users and manage access
- Assign, track, and manage work orders
- Record attendance and task activities
- Process expense claims, leave, and COFF requests
- Monitor field activities and approvals
- Generate operational and compliance reports
- Improve application functionality and performance
- Ensure compliance with internal company policies
3. Data Sharing and Disclosure
We do not sell, rent, or trade user data.
Information may be shared only with:
- Authorized company administrators and supervisors
- Internal company systems for reporting and compliance
- Service providers supporting application maintenance under confidentiality agreements
Data may be disclosed if required by law or regulatory authorities.
4. Data Security
We implement reasonable technical and organizational measures to protect your information, including secure authentication, role-based access control, encrypted data transmission, and restricted administrative privileges.
However, no digital system can guarantee absolute security.
5. Data Retention
User and operational data is retained only for as long as required for business operations, legal obligations, and internal compliance. Data may be archived or deleted according to company policy.
6. User Rights
- Access and update profile information
- Request correction of inaccurate data
- Contact administrators regarding data concerns
Data deletion requests are subject to company policy and legal requirements.
7. Children’s Privacy
FSR Connect is intended solely for authorized company employees. The application does not knowingly collect data from individuals under the age of 18.
8. Third-Party Services
FSR Connect does not display advertisements and does not share data with third-party advertisers. Any third-party tools used are strictly for application performance, security, or analytics.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and reflected by the updated effective date.
10. Contact Information
Transformers and Rectifiers (India) Limited
Contact Person: Kamlesh Talpada
Phone: +91 9687659643
Email: kamlesh.talpada@transformerindia.com